Refund policy

REFUND POLICY UK

REFUND POLICY US

REFUND POLICY EU 

 

Norton Online Retail Exchange Policy for UK orders

At Norton, we strive to provide our customers with the highest level of exceptional service. We understand that sometimes refunds may be necessary, and we have formulated this Retail Exchange Policy to ensure a smooth and hassle-free experience. Please read the following policy carefully.


Returns and Exchanges:


  1. We accept refunds and exchanges within within 30 days of the original purchase date.
  2. Item(s) must be unused, in their original condition, with all tags and packaging intact.
  3. Item(s) should not be scratched or damaged in any way. 
  4. Proof of purchase, such as a receipt or order confirmation, is required for all returns and exchanges.
  5. Item(s) should be returned in one box where possible. 
  6. Customers will be responsible for returning product at their own cost. 
  7. Exchanges can be requested via our returns portal. The customer will need to
    ‘Create a Return’ and enter in the ‘Note’ section the desired size they wish their item
    to be exchanged to.


Faulty or Defective Items:


  1. If you receive a faulty or defective item(s), please contact our customer service within 14 days of receiving the product.
  2. We may request supporting evidence, such as photographs or a detailed description of the fault, to facilitate the return process.
  3. In the case of a confirmed faulty or defective item, we will offer a refund, exchange, or repair, as per your preference.


Refunds & Exchanges:


  1. Returns will be processed within 10 days of receipt of item.
  2. Once agreed refunds will be issued using the original payment method, within 5 days, where necessary.
  3. Please note that shipping costs for returns are non-refundable unless the return is due to a faulty or defective item.


Exclusions:


  1. Once unsealed, items that have been sealed for hygiene reasons, may not be eligible for return or exchange unless they are faulty or defective.
  2. Custom-made or personalized item(s) are generally non-returnable unless they are faulty or defective.
  3. This policy does not include sale items.


Procedure for Returns and Exchanges:


  1. To initiate a return, kindly submit a request through our dedicated online portal available HERE. If you are in need of an exchange, please enter the new desired size into the ‘Note’ section of the return.
  2. Once your return request is approved, you can conveniently print the provided return shipping label. You may then proceed to drop off your return at the nearest drop-off point or you can arrange a collection by Royal Mail.
  3. To keep you informed about the progress of your return, you will have access to real-time tracking updates through our online portal.



Please note that this Retail Exchange Policy is in addition to any statutory rights you may have as a consumer under the Consumer Rights Act 2015 and other applicable laws.


For further information or assistance regarding our Retail Exchange Policy, please contact our customer service team at clothing@nortonmotorcycles.com. 


Please note we do not accept liability for goods returned using any method other than one of our approved returns services.

 

 

 

Norton Online Retail Exchange Policy for US orders

 

At Norton, we strive to provide our customers with the highest level of exceptional service. We understand that sometimes refunds may be necessary, and we have formulated this Retail Exchange Policy to ensure a smooth and hassle-free experience. Please read the following policy carefully.

 

Customs, Duties & Tax

 

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit this duty calculator (https://www.simplyduty.com/import-calculator/) to get an estimate of what you may be charged when the package arrives.

USA - All orders to the US will incur import taxes and duties.

 

Returns:

  1. We accept returns within 30 days of the original purchase date.
  2. Item(s) must be unused, in their original condition, with all tags and packaging intact.
  3. Item(s) should not be scratched or damaged in any way.
  4. Items should be returned using your preferred courier.
  5. The customer is responsible for return shipping fees.
  6. Please include a note in the parcel with your order details.
  7. Item(s) should be returned in one box/parcel where possible.
  8. Returns can be requested via the returns portal.
  9. If you need to fill in a customs form, please ensure this is clearly marked as 'returned goods', as Norton Motorcycles will not be responsible for paying any returns customs fees. 
  10. Don't forget to keep hold of your proof of postage receipt, and to provide tracking details
  11. We are no longer accepting exchanges. You'll now need to place a new order if your chosen product is not quite right.

 

Faulty or Defective Items:

 

  1. If you receive a faulty or defective item(s), please contact our customer service within 14 days of receiving the product.
  2. We may request supporting evidence, such as photographs or a detailed description of the fault, to facilitate the return process.
  3. In the case of a confirmed faulty or defective item, we will offer a refund, exchange, or repair, as per your preference.

 

Refunds:

 

  1. Returns will be processed within 10 days of receipt of item.
  2. Once agreed refunds will be issued using the original payment method, within 5 days.
  3. Please note that shipping costs for returns are non-refundable unless the return is due to a faulty or defective item.

 

Exclusions:

 

  1. Once unsealed, items that have been sealed for hygiene reasons, may not be eligible for return or refund unless they are faulty or defective.
  2. Custom-made or personalized item(s) are generally non-returnable unless they are faulty or defective.
  3. This policy does not include sale items.

 

 

 

Please note that this Retail Exchange Policy is in addition to any statutory rights you may have as a consumer under the Consumer Rights Act 2015 and other applicable laws.

 

  1. For further information or assistance regarding our Retail Exchange Policy, please contact our customer service team at clothing@nortonmotorcyles.com

 

 

Please note we do not accept liability for goods returned using any method other than one of our approved returns services.

 

 

 

Norton Online Retail Exchange Policy for EU orders


At Norton, we strive to provide our customers with the highest level of exceptional service. We understand that sometimes refunds may be necessary, and we have formulated this Retail Exchange Policy to ensure a smooth and hassle-free experience. Please read the following policy carefully.


Customs, Duties & Tax

 

All packages imported to your country may be subject to customs, taxes or other fees. You are responsible for all applicable customs, duties, taxes and fees charged by your government. 

We cannot guarantee that you will or will not be charged any customs taxes or duties. Please contact your country's customs office prior to purchasing for respective charges and rates on packages coming from outside of your country. You can also visit this duty calculator (https://www.simplyduty.com/import-calculator/) to get an estimate of what you may be charged when the package arrives.

EU- Orders below the value of €150 are duty free.

Returns:

  1. We accept refunds within 30 days of the original purchase date.
  2. Item(s) must be unused, in their original condition, with all tags and packaging intact.
  3. Item(s) should not be scratched or damaged in any way.
  4. Items should be returned using your preferred courier.
  5. The customer is responsible for return shipping fees.
  6. Please include a note in the parcel with your order details.
  7. Item(s) should be returned in one package where possible.
  8. Returns can be requested via the returns portal.
  9. If you need to fill in a customs form, please ensure this is clearly marked as 'returned goods', as Norton Motorcycles will not be responsible for paying any returns customs fees. 
  10. Don't forget to keep hold of your proof of postage receipt, and to provide tracking details as soon as the item has been posted.

 

Faulty or Defective Items:

 

  1. If you receive a faulty or defective item(s), please contact our customer service within 14 days of receiving the product.
  2. We may request supporting evidence, such as photographs or a detailed description of the fault, to facilitate the return process.
  3. In the case of a confirmed faulty or defective item, we will offer a refund, exchange, or repair, as per your preference.


Refunds: 

  1. Returns will be processed within 10 days of receipt of item.
  2. Once agreed refunds will be issued using the original payment method, within 5 days where necessary.
  3. Please note that shipping costs for returns are non-refundable unless the return is due to a faulty or defective item.


Exclusions:

  1. Once unsealed, items that have been sealed for hygiene reasons, may not be eligible for return or refund unless they are faulty or defective.
  2. Custom-made or personalized item(s) are generally non-returnable unless they are faulty or defective.
  3. This policy does not include sale items.

 

Please note that this Retail Exchange Policy is in addition to any statutory rights you may have as a consumer under the Consumer Rights Act 2015 and other applicable laws.


  1. For further information or assistance regarding our Retail Exchange Policy, please contact our customer service team at clothing@nortonmotorcyles.com

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